英语口语900句 03.06.对话.1.投诉

时间：2010-11-03 02:14:12

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（单词翻译）

W: Are you the manager of apartment management service?

M: Yes, I am. Can I help you?

W: I’m here to see you on behalf of the dwellers¹ in the apartment. The heating system in the apartment doesn’t work yet. Last time you promised you would fix it in two days. But two weeks have passed. We are freezing.

M: Oh. I’m sorry for that. This time I assure you we’ll fix it before Christmas.

W: What? That’s another week to go!

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