听一分钟英文：Banks-银行

（单词翻译）

I’m not the world’s biggest fan of banks. I’ve had too many bad experiences of them. I really don’t know how they can advertise and say they look after you. They don’t. Bank charges are way too high; you spend ages waiting to be served; and then they say no if you want a loan¹. The bank I bank with makes dozens of mistakes with my account. The thing they’re best at is making excuses. I’m not at all surprised so many banks did badly in the credit² crisis³. I hope they change. Bankers get far too much money. All they do is desk work. Banks need to focus a lot more on real customer service. At the moment banks only offer an excuse for customer service. They don’t even offer you a drink when you sit down and open an account.