旅游英语口语就该这么说:第280期 投诉 处理投诉

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　　I'm terribly sorry, sir. We'll take this into consideration. May I call the room attendant¹ up now to have your room tidied? 非常抱歉，先生，我们会考虑这点的。我立刻派服务员整理房间好吗？

　　I'm awfully² sorry for that,sir. I'll see to it right away. 先生，我对此非常抱歉，我会马上处理此事。

　　I'm sorry to have caused you so much trouble, but I'll manage to solve the problem before long. 我很抱歉给您带来了如此多的不便，但我会想办法尽快解决问题的。

　　I'm awfully sorry for that. I'll speak to the manager and he'll see to it right away. 我对此非常抱歉。我会告诉经理的，他会马上处理此事。

　　Well,I understand how you feel and we'll try to do our best to help you. 我理解您的心情。我们会尽我们最大的努力帮助您的。

　　Please wait a moment. I'll arrange for you. 请您等一会儿，我会帮您安排的。

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