搜索关注在线英语听力室公众号：tingroom，领取免费英语资料大礼包。
（单词翻译）
A: I want to change rooms immediately, plus a refund1 for tonight.
B: I'm sorry, sir. Exactly what is the problem?
A: I'm knee-deep in cockroaches2!
B: I'm so sorry, sir. We'll give you a new room immediately, and give you a refund also.
A: Thank you. I'm glad that this hotel strives to keep its reputation intact.
B: Sir, we always try to please our guests.
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