银行英语对话-Bank Statement(1)

（单词翻译）

A: How may I help you?
B: I’m having a problem.
A: What is it?
B: I apparently¹ owe some fees, but I never got the bank statement.
A: I do apologize for that.
B: My fees went up, but I didn’t even know I had fees to pay.
A: I see your problem.
B: What are you going to do about it?
A: I will cancel the fees you owe.
B: I don’t have to pay any fees?
A: You’ll only have to pay the initial² fee.
B: That’s fine. I appreciate your help.