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（单词翻译）
A: I'd like to exchange this DVD player.
B: Of course. Do you have your receipt?
A: Here it is.
B: Now, could you tell me why you want a different one?
A: It refuses to play my DVDs.
B: That's strange. Let me get you a new one.
A: All my friends tried to get it to work.
B: I hope this one works better for you.
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