购物英文对话-Exchanging a DVD(4)

（单词翻译）

A: Can you give me a little help, please?
B: That's what I'm here for.
A: Can I return this DVD even though I already opened it?
B: That won't be a problem if you have your receipt.
A: It's right here in my wallet.
B: Oh, the date on the receipt says that you bought it too long ago to return it.
A: But aren't there any exceptions?
B: If I make an exception for you, I have to do it for everyone.
A: How do you expect to keep loyal customers?
B: I wish I could help you, but I didn't make the rules.