在线英语听力室

新视野大学英语视听说 Unit 7-15

时间：2010-09-27 01:01:12

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（单词翻译）

VI. Furthering Listening and Speaking
Task 1: Does complaining work?
Many people tolerate bad service or inferior products rather than make a complaint. They feel that complaining won’t do any good. In fact, they’re wrong: complaining works because companies don’t want dissatisfied customers. If you have a complaint, do something about it right away. The longer you wait, the harder it will be to get your complaint settled. First, you can complain to one of the clerks. If they cannot help you, then ask politely to speak to a manager. Also, many stores have Customer Service representatives whose job is to solve problems in customer relations. These people are eager to assist because companies realize that dissatisfied customers can damage their reputations. You should always insist on your own rights as a customer. You have the right to receive a product you ordered in timely manner and in good condition. With airlines, you have the right to be on the flight you’ve booked. You can also expect a discount if you receive less than you have agreed upon—a hotel room with a view of a brick wall instead of an ocean view, for example.
1. tolerate      complaint
2. do any good     dissatisfied customers
3. longer    harder    settled
4. Customer Service     solve problems
5. the right     in a timely manner
 


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0 tolerate GnGwy     
v.忍受，容忍，容许，宽恕；vt.容忍，忍受，容许
参考例句：
  • She can tolerate that rude fellow.她能容忍那个粗鲁的家伙。
  • The teacher cannot tolerate eating on the class.老师不容许在课堂上吃东西。
0 job HpFzxn     
n.工作，职位；零活，一件工作；任务，职责
参考例句：
  • How is your new job?你的新工作如何？
  • I'm looking for a part-time job.我正在找兼职工作。
0 customer 1yaxb     
n.顾客，主顾；家伙
参考例句：
  • The customer is always right.顾客永远是正确的。
  • I visited the customer yesterday.我昨天去拜访客户了。
0 any rMyy5     
adj.任何的；所有的
参考例句：
  • I don't have any hobbies.我没有任何的爱好。
  • It isn't any use.它任何用途都没有。
0 task bq2wI     
n.任务，工作，作业
参考例句：
  • Our task is to supply vegetables all the year round.我们的任务是全年供应蔬菜。
  • I repeat that we cannot undertake the task.我再说一遍，我们不能承担这项任务。
0 representatives 19494e3c8ec3eb3727139a254925cab1     
代表，典型的
参考例句：
  • The country is governed by elected representatives of the people. 这个国家由民选代表统治。
  • The representatives pronounced against the decision made at the conference. 代表们对会议作出的决定表示反对。
0 also 5LHyk     
adv.也，亦；并且；同样；而且，还
参考例句：
  • I also like chocolate ice cream.我也喜欢吃巧克力冰淇淋。
  • People also like to have a Christmas tree in the living-room.人们同样喜欢在起居室内摆一棵圣诞树。
0 complain 2XDy3     
v.抱怨；发牢骚
参考例句：
  • They did nothing but complain.他们只知道抱怨。
  • You have no reason to complain.你没有理由抱怨。
0 timely 3oVwM     
adj.及时的，适时的；adv.及时地
参考例句：
  • We are particularly grateful to him for his timely help.我们特别感谢他的及时帮助。
  • Your arrival was most timely yesterday.你们昨天来得非常及时。
0 product IQExR     
n.产品，成果，乘积
参考例句：
  • The new product sells well.这新产品很畅销。
  • This is the product of his labour.这是他劳动的成果。
0 as pNiyL     
conj.按照；如同
参考例句：
  • He got work in a hotel as a waiter.他在一家旅馆找到了当服务生的工作。
  • In the hotel,the old men were drinking away as usual.在旅馆里，这些老人和往常一样喝个不停。
0 politely El9zDu     
adv.客气地，斯文地，殷勤地，优雅地，委婉地
参考例句：
  • He has a politely diffident manner.他的态度是客气中带有羞怯。
  • He cannot refuse if you ask politely.如果你客气一点的话,他是不会拒绝的。
0 customers 4b6f7d34a58ba399f077685951d06738     
n.[商业]客户( customer的名词复数 )；主顾；[口]家伙；[计算机]用户
参考例句：
  • If you want to attract more customers, try advertising in the local paper. 如果你要吸引更多顾客，就试试在当地报纸登广告。
  • He enjoyed exchanging banter with the customers. 他喜欢和顾客开玩笑。
0 furthering d114620b7e7719c4241ee7232890b3cc     
v.促进( further的现在分词 )；对…给予援助；赞助；增进
参考例句：
  • Education needn't only be about furthering your career. 受教育并不一定只是要推进一个人的事业。 来自辞典例句
  • Teddy spent his time and wealth furthering his career. 特迪把他的时间和钱财都用于促进自己的事业。 来自辞典例句
0 ordered c934e7c6da08a36804ba7339c23644b5     
adj. 有序的，整齐的 动词order的过去式和过去分词形式
参考例句：
  • The troops were ordered back to barracks . 士兵们被命令返回营房。
  • I've ordered some flowers from the florist's. 我向花店订购了一些花。
0 reputations f9a6c0e1e361535563d0112e7ebc2e1c     
n.名气( reputation的名词复数 )；好名声；信誉；荣誉
参考例句：
  • Personal reputations were to be hazarded in the issue. 个人的名誉将在这场斗争里孤注一掷。 来自辞典例句
  • Holmes and Parkman all survived into the 1890s, their reputations terrifyingly grand. 霍姆斯和帕克曼都活到九十年代，声名十分显赫。 来自辞典例句
0 companies 1465167507001c193cea606daac356fa     
n.公司( company的名词复数 )；[军事]连；连队；客人
参考例句：
  • We are asking people to boycott goods from companies that use child labour. 我们正呼吁大家抵制雇用童工的公司的产品。
  • Several companies are competing for the contract. 为得到那项合同，几家公司正在竞争。
0 airlines 8c09869aa2bd1e3de45d9453394a585a     
航空公司( airline的名词复数 )
参考例句：
  • a comprehensive listing of all airlines 所有航线的综合目录
  • He often flies Northwest Airlines. 他经常乘坐西北航空公司的飞机。
0 people XMuxp     
n.人们，人；（the-）人民；一国人民，民族
参考例句：
  • Young people like popular music.年轻人喜欢流行音乐。
  • There are more than five billion people on earth.地球上有50多亿人口。
0 rather TTOx1     
adv.宁愿，宁可；相当
参考例句：
  • I would rather go out tonight,if you don't mind. 如果你不介意的话，我宁愿今晚出去。
  • This book is rather too easy for this boy.这本书对于这个孩子来说太简单。
0 clerks bee593f031b6b5beafa52ba926ad7e8b     
n.店员( clerk的名词复数 )；办事员；（议会、法院等的）书记员；簿记员
参考例句：
  • Clerks transcribe everything that is said in court. 书记员把在法庭上所有的话都记录在案。
  • The clerks are courteous. 店员们都很谦恭客气。 来自《现代汉英综合大词典》
0 relations pkuzS1     
n.彼此间的看法，两者的关系；关系( relation的名词复数 )；亲戚（关系）；亲属（关系）；（事物之间的）关系
参考例句：
  • She hated the flummery of public relations. 她讨厌公关工作中的虚夸恭维。
  • The club's aim is to foster better relations within the community. 俱乐部的宗旨是促进团体内部的关系。
0 manager 5BLxw     
n.经理；负责人
参考例句：
  • The manager believes in him.经理信任他。
  • In our company the manager has the last word.在我们公司经理有最后决定权。
0 less q1Ux4     
adj.更少的，更小的；adv.更少地，更小地；n.少量，次要；prep.减
参考例句：
  • I read much less now than I did at school.我现在看书远比我上学时少。
  • You can't buy the dress with less than 50 yuan.买这件衣服没有50元钱下不来。
0 agreed uzCzba     
adj.同意的；接受的；经过协议的；双方共同议定的v.同意，赞同( agree的过去式和过去分词)；[语法学]（在性、数、人称或格方面）一致；相同；和睦相处
参考例句：
  • He finally agreed, albeit reluctantly, to help us. 尽管勉强，他最后还是同意帮助我们。
  • Both sides in the dispute have agreed to go to arbitration . 争执双方已同意提请仲裁。
0 complaining 2ebb0282530842ec1a9f2bb14d5e9e72     
adj.诉苦的，抱怨的v.抱怨，诉苦，投诉( complain的现在分词 )；申诉，控诉，抗议；诉说，申诉，控告[后面常跟从句]
参考例句：
  • Nothing satisfies him—he's always complaining. 什么都难如他的意—他老在抱怨。
  • I can't put up with her another day—she never stops complaining. 她整天抱怨，我一天也不能忍受了。 来自《简明英汉词典》
0 wrong ufQwG     
adj.错误的，有毛病的
参考例句：
  • What's wrong with your ears?你的耳朵有什么问题？
  • She married the wrong person.她嫁错了人。
0 assist mOxyr     
vt.协助，帮助，促进；vi.帮忙，参加
参考例句：
  • He asked us to assist him in carrying through their plan.他要我们帮助他实施他们的计划。
  • We'll assist at your wedding.我们将出席你们的婚礼。
0 away bP3ym     
adv.在远处， 到远处， 离去
参考例句：
  • Tell me why you go away?告诉我你为什么离开？
  • He brushed away the rubbish.他把垃圾扫掉。
0 insist u6GxB     
v.(on)坚持，坚决主张，强烈要求，坚决认为
参考例句：
  • The tourists insist on keeping to their plan.旅行者坚持按旅行计划行事。
  • Anyhow I must insist that you cannot steal.不管怎么说，你都不能偷东西。
0 example DixzW     
n.榜样，例子
参考例句：
  • Here is a simple example.这里有个简单的例子。
  • We should not follow his example.我们不应学他的榜样。
0 own QKbxk     
v.拥有，持有；adj.(属于)自己的，特有的
参考例句：
  • I need my own space.我需要自己的空间。
  • Everything I own is yours.我所有的一切都是你的。
0 inferior ebXzc     
adj.劣等的，次的，下级的；n.下级，下属
参考例句：
  • These oranges are inferior to those I bought last week.这些桔子没我上个周买的好。
  • They sell inferior goods at that store.那家商店卖劣等货。
0 products 86024cad1e83101d97359d7351051156     
n.乘积( product的名词复数 )；（自然、化学或工业过程的）产物；产量；制品
参考例句：
  • When burnt, plastic produces dangerous by-products. 塑料燃烧时产生出危险的副产品。
  • Handmade goods appeal to those who are tired of cookie-cutter products. 手工制品受到那些已厌倦划一产品的人的欢迎。
0 expect tmCx7     
vt.预期，期待，料想
参考例句：
  • Don't expect me to run after you all your life.别指望我伺候你一辈子。
  • Don't expect too much of his idea.不要对他的主意期望过高。
0 help 6dwxc     
v.帮助，帮忙
参考例句：
  • Maybe I can help you.也许我可以帮你。
  • Please help me with English.请帮我学英语。
0 solve Fwiw6     
v.解答(难题)，解决；vt.解答，解决
参考例句：
  • I can solve the problem.我能解决这个问题。
  • This problem is too hard for me to solve.这个问题太难，我解决不了。
0 first FjMxx     
adj.第一的；adv.首先
参考例句：
  • What should I do first?我该首先做什么？
  • That is the first question.这是第一个问题。
0 dissatisfied ftcxP     
a.不满的
参考例句：
  • If you are dissatisfied with our service, please write to the manager. 对我们的服务如有不满，请函告经理。
  • There was a dissatisfied look in the magager's eyes. 经理的眼睛里露出不满的神色。
0 because EQXyl     
conj.由于，因为
参考例句：
  • Because his car is old.因为他的汽车旧了。
  • He was late because of an accident.他是因事故而迟到的。
0 fact olRxe     
n.事实，实情，论据
参考例句：
  • It is close to fact.这更接近于事实。
  • I'm going there tomorrow,as a matter of fact.其实，我明天是准备去那里。
0 brick 3sQzu     
n.砖；vt.用砖砌，用砖堵住
参考例句：
  • She stared blankly at the brick wall in front of her.她面无表情地瞪着面前的砖墙。
  • I bought a brick of ice cream for my daughter.我给女儿买了块冰砖。
0 always uLSyb     
adv.总是，无例外地；永远，始终
参考例句：
  • The nurse is always full of thought for her patients.这名护士对病人总是关心备至。
  • You are always welcome here.在这儿你永远受欢迎。
0 stores jhfz3P     
n.商店( store的名词复数 )；贮存；大量；零售商店
参考例句：
  • The bargain prices are expected to entice customers away from other stores. 低廉的价格意在把顾客从其他商店吸引过来。
  • The stores were overrun with rats and mice. 仓库里到处都是大大小小的老鼠。
0 wall Lh8wT     
n.墙壁，围墙，城墙
参考例句：
  • The wall was painted white.墙壁被漆成白色。
  • There are four windows and two doors in the wall.墙上有四个窗户和两扇门。
0 ocean HIIxk     
n.洋，海洋；许多，大量
参考例句：
  • Who lives in the ocean?谁生活在大海里？
  • I have an ocean of things to do.我有许多事情要做。
0 service 0zmwA     
n.服务，公务部门，服役；vt.维护，保养
参考例句：
  • The service in this hotel goes from bad to worse. 这个旅店的服务每况愈下。
  • If I can help you,I am at your service.要是我能帮忙的话，我愿为你效劳。
0 flight xjGx9     
n.飞行，飞机的航程，航班；逃跑
参考例句：
  • I want to change my flight.我想变更飞行班次。
  • I lost my flight ticket.我的飞机票丢了。
0 manner lBmxq     
n.方式，方法；态度，举止；[pl.]礼貌，规矩
参考例句：
  • His manner was very cool.他态度很冷淡。
  • The general had a severe manner.那位将军态度严肃。
0 problems 8d8a1b73876ca678cc3afa372e5199de     
n.问题( problem的名词复数 )；疑难问题；习题；思考题
参考例句：
  • It was an action replay of the problems of his first marriage. 这是他第一次婚姻问题的重演。
  • a few admin problems 一些行政问题
0 feel aklxj     
v.感觉，觉得；触摸
参考例句：
  • How do you feel now?你感觉怎么样？
  • I feel bad this morning.今天早晨我感觉不舒服。
0 condition qYYyn     
n.条件，状况，情况，地位；v.调节，制约，以…为条件
参考例句：
  • The house is in a good condition.房子条件良好。
  • His condition has more or less improved.他的情况多少有些改善。
0 harder Brsz7y     
n.压帽坯机adj.困难的( hard的比较级 )；硬的；有力的；努力的
参考例句：
  • He pulled harder on the rope, grunting with the effort. 他边用力边哼声，使出更大的力气拉绳子。
  • Life was harder then because neither of us had a job. 那时生活比较艰苦，因为我俩都没有工作。
0 wait zhWwS     
v.（for）等待，（on）侍候；n.等候，等待时间
参考例句：
  • Please wait behind the yellow line.请在黄线后面等候。
  • I could wait ten minutes.我可以等十分钟。
0 longer 67c35b0654107413e3a1dcbafa96a45c     
adj.比较久的；（距离，长度）长的( long的比较级 )；长时间的；（因忙或不愉快等）似乎比实际时间长的；长音的
参考例句：
  • Mars takes longer to revolve on its axis than the earth. 火星自转一周的时间比地球长。
  • I'll go bonkers if I have to wait any longer. 如果再等下去，我非发疯不可。
0 complaint FOPz5     
n.诉苦，抱怨，牢骚，委屈，疾病
参考例句：
  • This is a cause of complaint.这是抱怨的原因。
  • He has a heart complaint.他有心脏病。
0 hotel RcuxE     
n.旅馆；宾馆；饭店
参考例句：
  • He got work in a hotel as a waiter.他在一家旅馆找到了当服务生的工作。
  • The hotel has a large dining room.这家宾馆有一个大的餐厅。
0 work OoOyu     
n.工作，劳动
参考例句：
  • We all work hard.我们都努力工作。
  • Her work is to take care of the children.她的工作是照料好孩子。
0 eager ar3xG     
adj.热切的，渴望的，热心的，热情洋溢的
参考例句：
  • He was eager to match his knowledge against mine. 他很想和我比比，看谁的知识更丰富。
  • Now she was back,eager to see her friends.现在她回来了，急切地想见朋友们。
0 instead c6uxQ     
adv.代替；顶替
参考例句：
  • She decided to leave here on Sunday instead of Monday.她决定星期日而不是星期一离开这里。
  • Will you go to the party instead of me?你替我赴宴好吗？
0 something rwmw2     
pron.某事，某物；被视为有意义的事物
参考例句：
  • Something is wrong with the machine.那机器有点问题。
  • She seems worried about something.她似乎为某事担心。
0 view 9hdwt     
n.风景；视野，观点，见解；vt.观看，注视；考虑
参考例句：
  • I disagree with this view.我不同意这个看法。
  • I'll sit here and look at the view.我要坐在这里观看景色。
0 settled 4iszma     
a.固定的；稳定的
参考例句：
  • The dispute was settled without acrimony. 没有唇枪舌剑，这场纠纷就解决了。
  • a settled way of life 安定的生活方式
0 receive DATzB     
v.接收；收到；得到
参考例句：
  • He went to the door to receive his visitors.他到门口去迎接客人。
  • I like to receive presents on my birthday.我喜欢在生日那天收到生日礼物。
0 discount 6lHz1     
v.折扣，打折扣，贴现，不重视，低估
参考例句：
  • Would you give me a discount?你给我折扣吗？
  • This is a discount price.这已经是打过折的价格了。
0 works ieuzIh     
n.作品，著作；工厂，活动部件，机件
参考例句：
  • We expect writers to produce more and better works.我们期望作家们写出更多更好的作品。
  • The novel is regarded as one of the classic works.这篇小说被公认为是最优秀的作品之一。
0 damage 7y8xA     
n.(pl.)赔偿金，损坏，毁坏；vt.损害，毁坏
参考例句：
  • Don't bend the book back,and you'll damage it.别向后卷书，会弄坏的。
  • He paid for the damage done.他赔偿了造成的损失。
0 realize QTDxS     
vt.认识到；了解到，实现，使显得逼真，把…变为现金；vi. 变卖为现金
参考例句：
  • Do you realize the importance of this question?你意识到这个问题的重要性了吗？
  • He'll come to realize it one day.他总有一天会懂得这一点。

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