英伦广角 2012-01-21 英国宣布天然气降价
时间：2013-06-05 08:46:58
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（单词翻译）
Blaine G Scottish power customer ,but last year another firm YIYANG build him 3,000 pound by mistake ,even though he won't their customer, after few threatening letters .he eventually receive hundred pounds compensation1 from YIYANG 75 pound from the SG power,
And it end get phone calls ,and visitors from day click talks and threatening to cut my electricity is play off ,so young farm in the house is very concern it good to saw quit quickly .
Blaine is by no mean on his
odds2, more than four million customer made complain to the UK six big energy supply in 2011, over ** bill or meter reading, of those unresolved complains a
staggering3 90% were not take to the energy ombudsman test with investigating supply company ,this means consumer may be
missing4 out millions pounds of unclaimed compensation ,the problem could be far big ,because the company don't have to publish the number of the complain they receive ,something they watch off wants to change .
Today the regulator said :we have already taken strong action against energy companies on the issue and find power 2 million pounds and British gas 2.5 million pounds for poor complaint handling
But expert say it's essential that the customer know their right .
So care this big sixes if the customers have the slight
superstition5 been overcharged , what can they do about it
The first is contact energy supply ,take to meter reading and got it's handle unless looking it for you, if the energy supply doesn't think there is anything wrong ,that when you
articulate6 to complain .may be you email or letter as complain handle by the correct team \t,and the energy firm has a week for which to reply to you ,if he doesn't reply or you unhappy with the response you get ,don't give up because that point you can articulate to the energy ombudsman , coincidentally the EDF energy choose today to announce the price cut ,the 5% in gas bill .
It is in line with quit market falling ,the
wholesale7 price is, you probably know by that 10 percent last November, gas itself made the half energy bill we have charge the customers about made by
transmission8 issue can charge their force ,so we pass on this
saving9 the time when we really need them in the winter .
The decision by EDF to cut their bill could prompt other supplies to do the same ,that could mean some good news for customers
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