恼人的办公习惯

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　　Jennifer: Hello Rob.

　　Rob: Now Jennifer, we’re here in our brand new building, New Broadcasting House. It’s quite impressive isn’t it?

　　Jennifer: Oh yes, it’s fantastic, really modern and very spacious¹ too.

　　Rob: Yes, but come on, there must be something about the place that you find annoying?

　　Jennifer: Yes. Like every office, I think, there are lots of unwashed coffee cups left on desks and rubbish lying around. I really hate that.

　　Rob: Ah you see, not everything is perfect. Someone else’s office habits can be a real irritation² - or sometimes we say it’s something that gets under our skin. Well, you are not alone - a new survey has revealed the most annoying habits, and I’ll be sharing them with you soon and explaining some related words and phrases. But first, I have a question for you.

　　Jennifer: That is annoying - I always have to answer one of your questions!

　　Rob: You love it really! Now, do you know what the annoying habit of onychophagia is commonly known as? That’s onychophagia.

　　a) Picking your nose

　　b) Biting your nails

　　c) Talking very loudly

　　Jennifer: Those are all very bad habits but I’m going to go for a) picking your nose.

　　Rob: Well, I’ll let you know the answer at the end of the programme. Now let’s get back to those annoying habits that some people have in the workplace - or the office. The Institute of Management recently questioned 2,000 managers to find out their pet hates of office workers. Pet hates are the small annoying habits that really irritate someone.

　　Jennifer: So, this survey asked the managers what annoyed them about their staff?

　　Rob: No, it was about what managers believed annoyed their workers about each other. Here is what one office worker thinks:

　　Office worker 1:

　　Tapping of feet, noise, tapping of desk, just anything like that. I like quiet so I sometimes work with headphones in.

　　Jennifer: [Tapping on desk] Hmm, tapping on your desk like this can be so annoying. In fact, any kind of tapping, because it is so distracting - in other words it breaks my concentration.

　　Rob: Well, that man decided³ to wear headphones to block out the sound. But for the person doing the tapping, how can they kick the habit - or stop doing it? Having a bad habit could be the sign of concentration or nerves or even boredom⁴. So we should have some sympathy!

　　Jennifer: I do, but one thing I don’t have sympathy for is this habit being described by another office worker. See if you can hear what it is?

　　Office worker 2:

　　Total jargon⁵, yeah, yeah, it’s the whole language, invented to, sort of, put you off your game in a way. It’s completely exclusive and I don’t even think half the management know what they are talking about!

　　Rob: Yes, talking in jargon - these are words and phrases used by managers that don’t really have any meaning outside the workplace. It’s sometimes called ‘management speak’. And it’s this issue that is near the top of the list of the most annoying office habits. Jen, does your boss use any jargon?

　　Jennifer: I couldn’t possibly say, he might be listening - but there are phrases that get used generally. Have you heard of ‘thinking outside the box’ to mean to think imaginatively with new ideas instead of traditional ones?

　　Rob: Yes and what about ‘going forward’ to mean in the future; and ‘to touch base’ meaning to discuss progress. I think workers get irritated by this jargon because it’s not how someone would normally speak.

　　Jennifer: OK Rob, what’s top of the list for annoying habits?

　　Rob: Well, the biggest bugbear - another way of saying irritation - is arriving late for meetings. That is annoying when you have made an effort to be punctual - on time.

　　Jennifer: I think some people are late because they’re having a water-cooler moment - you know, standing⁶ by the water-cooler discussing something trivial about what was on TV last night. That’s so annoying. You’d never catch me doing that!

　　Rob: Of course not, Jen. But if every office worker has a bugbear about their colleagues, who can sort out this tense office atmosphere and make everyone more tolerant - or willing to accept their habits?

　　Jennifer: Charles Elvin is the Chief Executive of The Institute of Leadership and Management. Let’s find out who he thinks is responsible for this:

　　Charles Elvin, Chief Executive of the Institute of Leadership and Management:

　　Managers are part of the workforce⁷ too and their obligation is to try and address some of these issues. And to make sure they have those challenges that they’ve got, the things that annoy people, are addressed, that they’re resolved, that people can air their grievances⁸ properly. So it’s very important for managers to understand what people don't like, but also managers don’t like a lot of this stuff as well.

　　Rob: Charles Elvin thinks that managers have a responsibility - or an obligation - to address the problems. And he says people should be able to air their grievances, that means people can speak out about what annoys them.

　　Jennifer: Well, I can tell what annoys me most about you…

　　Rob: …sorry Jen, we're out of time. Let me just tell you the answer to today’s question. Earlier I asked if you knew what the annoying habit of onychophagia is commonly known as?

　　a) Picking your nose

　　b) Biting your nails

　　c) Talking very loudly

　　Jennifer: I said a) picking your nose

　　Rob: That is disgusting, but you are wrong. Onychophagia is the medical term for biting your nails. OK, well, finally before we go, Jennifer could you remind us of some of the words we have heard today.

　　Jennifer: Yes. We heard:

　　gets under our skin

　　pet hates

　　distracting

　　kick the habit

　　jargon

　　bugbear

　　punctual

　　a water-cooler moment

　　tolerant

　　to air your grievances

　　Rob: Thanks Jennifer. Well, that’s all we have time for today. Please join us again soon for 6 Minute English from bbclearningenglish.com

　　Both: Bye.

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