财富精英励志演讲 第161期:携手打造电子化世界(13)

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 Our financing Organization provides a simple, single point of contact for financing, leasing and re-marketing products. It also offers innovative¹ "technology refresh" programs that will automatically upgrade a customer's assets and dispose of the obsolete² technology. And HP's commitment to be the best customer service organization in China has been a key differentiator³ and ingredient to ongoing⁴ development of our relationships. Our customer service unit was the first to receive ISO 9002 certification in China for total quality. To this day, none of our competitors has yet succeeded in achieving this distinction. We are also committed to bring our proactive consulting services to our customers, opening one new customer support center every two to three months throughout China — most recently in Zhengzhou and Tianjin. Next week we will open our sixth full branch office in Shenzhen. And we'll open branches in Wuhan and Nanjing in mid-year, which will combine sales with customer support services. In the fall we will add a major call center with more than 150 staff, which will be opened as part of our new China HP Headquarters Office in Beijing. In total we will have more than 10 branches throughout China by the year 2000 offering both sales and support services — plus several other offices dedicated⁵ only to support services.