向前一步:第117期 真实地表达自己的想法与情绪(13)

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　　It's no surprise that they reacted more positively² and with far fewer expletives. 不出所料，他们的回应都比较积极，抱怨的话远比我想象的少了。

　　And after I employed my "What have I done for you lately?" approach, they were far more eager to return the favor. 我的方法就是问他们“最近我帮到你们了吗？”结果，他们都更愿意给我反馈。

　　As often as I try to persuade people to share their honest views, it is still a challenge to elicit³ them. 尽管我经常劝别人坦诚地分享自己的意见，但要让他们做到这一点还是比较困难的。

　　When I started building my team at Google, I interviewed every candidate before we made an offer. 当我开始组建谷歌的团队时，我面试了其中每一个候选人，

　　Even when the team had grown to about one hundred people, I still spoke⁴ with each finalist. 甚至在团队扩大到100人时，我也要与每一个进入最终面试的人交谈。

　　One day at a meeting of my direct reports, I offered to stop interviewing, 有一天，我在下属会议上提出不再参与面试，

　　fully⁵ expecting everyone to insist that my input⁶ was an essential part of the process. 并满心期待大家会一致认为我的意见对面试结果非常重要。

　　Instead, they applauded. 恰好相反，他们鼓起了掌，

　　They all jumped in to explain — in unison⁷ — that my insistence⁸ on speaking personally to every candidate had become a huge bottleneck⁹. 并解释道，我坚持要与每个面试者单独谈话已经成为了招聘中的瓶颈问题。

　　I had no idea that I had been holding the team back and was upset that no one had told me. 我完全不知道自己拖了整个团队的后腿，而且之前竟没人敢说出这点，这让我很沮丧。

　　I spent a few hours quietly fuming¹⁰, which, given that I have no poker¹¹ face, was probably obvious to everyone. 鉴于做不到面无表情，我索性臭着脸沉默了几个小时，谁都看得出来。

　　Then I realized that if my colleagues had kept this to themselves, I was clearly not communicating that I was open to their input. 然后我意识到，如果同事们之前不敢对我说明这个情况，无疑是因为我没有向大家明确地表示出我愿意接受他们的意见。

　　Miscommunication is always a two-way street. 失败的交流往往是双向的。

　　If I wanted more suggestions, I would have to take responsibility for making that clear. 如果我想要听到更多建议，就有责任明确地表达出这个意愿。

　　And more important, I told them that I wanted their input early and often. 更重要的是，我希望能够及时地听到他们的意见。

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