以人为本的重要性 ——阿兰·乔治·雷富礼

（单词翻译）

The importance of humanity

——Alan G. Lafley

Hi, this is A.G. Lafley. And I would like to extend my deepest thanks to the Peter F.

DruckerAcademy in Hong Kong and Beijing for being chosen among the first Honorary DruckerFellows. I am honored and I am humbled¹ to be among such distinguished² list of honors fellowsace .

Peter Drucker continues to be a great influence on me. I did not realize it at the time but Igrow up with Peter. My father spent 25 years in management at GE and another decade in ChaseManhattan. He met Peter at GE's Crotonvile management and training facility in the 1950s andalways had Drucker's books and he studied at home. Though I had no interest in business as a highschool or undergraduate student, I would read through Drucker classic such as The EffectiveExecutive and The Practice of Management. Later, when I was in the United States navy, I grewmore interested in business, well running service and retail³ operations at US air base in Japan.

And I returned to Drucker.

I finally met Peter in person in 1999. We talked for several hours for every question I posed;Peter had one or two more things to think about. Persistently⁴ he urged me to choose to focus on afew wide strategies and decisions that would make a great difference for P&G. He challenged meto understand the unique leadership challenges of managing and organization of knowledgeworkers in the 21st century.

That exhilarating first conversation provided themes Peter and I returned to for the next sixyears. How to unleash⁵ the creativity and productivity of knowledge workers? How to create freemarkets for ideas and innovation inside and outside a company? How to build the organizationalagility and flexibility⁶ to respond to and to lead change? Peter's ideas have become a part of P&G.

His basic rule was the importance of serving consumers. And he likes to say the purpose of abusiness is to create and serve a customer clean and simple. At P&G we have translated thisprinciple into respect for the consumer as boss. Consumer- driven strategy , innovation andleadership are corner stones of P&G success and reflection of the influence Peter has had on meand on our company. The greatest lesson I took away is the over-arching importance of humanity. Peter believed in human possibilities and he was a force for good in world society.

Thank you for all you're doing to spread Peter's thinking and management in China. Thewell-off knowledge that Peter left us with will continue to shape business and organizationaldevelopment for generations to come. Again I would like to thank the Peter F. Drucker Academyand Bright China for this tremendous honor. I am truly grateful .

参考译文

以人为本的重要性

——阿兰·乔治·雷富礼

各位好，我是阿兰·乔治·雷富礼。在此十分感激香港和北京的彼得·德鲁克管理学院。

我非常高兴能成为首批彼得·德鲁克管理学院的荣誉院士。能跻身这么非凡的荣誉院士名单内，我感到很荣幸也很惭愧。

彼得·德鲁克先生一直对我有莫大的影响，当时我并没有意识到，但是我却是在彼得·德鲁克先生的影响下成长起来的。我的父亲在通用电气做了25年的管理工作，又在美国大通曼哈顿公司工作了10年。他是在20世纪50年代的通用电气的克劳顿管理及培训资源中心认识彼得的。此后我父亲在家经常看德鲁克先生的著作。尽管我在高中及大学时期对商业并不感兴趣，但我已经拜读过德鲁克先生的经典著作，如《卓有成效的管理者》及《管理的实践》。之后当我在美国海军工作时，开始对商业感兴趣了。因为我当时负责美国海军航空驻日基地的服务与零售营运。我重读了德鲁克的著作。

我最终在1999年有幸亲自拜会了德鲁克先生。我们交谈了数个小时，我所提出的每一个问题，德鲁克先生都有一个或更多的想法和思考。他不断地激励我选择关注一些宏观的策略和商业决定以便宝洁（P&G）卓尔不凡，他也让我明白管理21世纪的知识工作者们是当今领导层所面对的独特挑战。

这令人振奋的首次谈话让德鲁克先生和我重新定下了未来六年的目标主题。如何让知识型员工的创造性和生产力释放出来？如何在企业内外为创意和改革营造一个自由的市场？如何建立组织的敏捷性和灵活性以应对变革及领导变革？德鲁克先生的思想已成为了宝洁的一部分。他的根本原则是关注为客人服务的重要性。他喜欢说一门生意的目的是要创造和服务顾客，既简单又直接。在宝洁，我们把这原则转化为视顾客为你的雇主的宗旨。以顾客为先的策略、创新精神和领导力是宝洁成功的重要基石，这也反映了德鲁克先生对我本人及我们公司的影响。我最大的收获是明白了以人为本的重要性。德鲁克先生相信人的无限可能性。他是社会的一股正能量。

十分感谢你们在中国为推动德鲁克先生的理念所做的一切。德鲁克先生留给世人的宝贵知识和财富会继续帮助我们的后代组建商业企业并推动组织发展。再次感谢彼得·德鲁克管理学院及光华对我的厚爱，我由衷地感谢你们。