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(单词翻译)
A: I want to change rooms immediately, plus a refund1 for tonight.
B: I'm sorry, sir. Exactly what is the problem?
A: I'm knee-deep in cockroaches2!
B: I'm so sorry, sir. We'll give you a new room immediately, and give you a refund also.
A: Thank you. I'm glad that this hotel strives to keep its reputation intact.
B: Sir, we always try to please our guests.
1 refund | |
v.退还,偿还;n.归还,偿还额,退款 | |
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2 cockroaches | |
n.蟑螂( cockroach的名词复数 ) | |
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