在线英语听力室

如何投诉和道歉

时间：2011-11-14 08:31:25

（单词翻译:单击）

 　　到不满意的事情和对待需要投诉时，礼貌地说比较奏效。而且有趣的是，你可能先要说SORRY，再提出你的投诉，这样显得很有教养和礼貌，你的问题才会得到更圆满的解决。

　　比如，在商店里，收款员找错了钱，你可以说： "Excuse me, I think you've given me the wrong change" 或者 "Sorry, I think this change is wrong. I gave you $20, not $10."
　　在酒店里房间的调温器坏了："Excuse me, but there's a problem with the heating in my room." "Sorry to bother you, but I think there's something wrong with the air-conditioning."
　　失窃了："I'm afraid I have to make a complaint. Some money has gone missing from my hotel room."
　　房间没有整理："I'm afraid there's a slight problem with my room - the bed hasn't been made."
　　当人们发现自己错了而道歉，一般都会说SORRY，然后再提出把事情做好的解决办法。
　　比如对应上面对调温器的投诉："Excuse me, but there's a problem with the heating."
　　或者 "I'm sorry - I'll get someone to check it for you."
　　或者 "Sorry to hear that - I'll send someone up."

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0 afraid NzhzfA     
adj.害怕的，恐惧的；犯愁的，不乐意的
参考例句：
  • That's what l'm afraid of.这也是我所害怕的。
  • He is afraid of losing.他畏惧失败。
0 bother rRuyM     
vt.烦扰，迷惑；vi.烦恼，操心；n.麻烦，纠纷，讨厌的人
参考例句：
  • Don't bother about getting dinner for me.别为我做饭麻烦了。
  • You needn't bother to lock the door.你不用费心去锁门。
0 change 6U0yB     
n.变化；零钱；vt.改变；更换；vi.变化；更换
参考例句：
  • You should change an idea.你应该换个思路。
  • Shall we change seats?咱们要不要交换座位？
0 check ROxzn     
v.检查；核对
参考例句：
  • Check the dictionary by yourself!自己去查字典吧！
  • Who will check up this machine?谁来检测这台机器？
0 complaint FOPz5     
n.诉苦，抱怨，牢骚，委屈，疾病
参考例句：
  • This is a cause of complaint.这是抱怨的原因。
  • He has a heart complaint.他有心脏病。
0 excuse lm8xv     
n.理由，借口；vt.原谅；为…辩解；使…免去
参考例句：
  • Please excuse me for coming late.请原谅我来迟了。
  • That's a good excuse.那是一个好借口。
0 gave YgSxz     
vbl.（give的过去式）给予，产生，发表
参考例句：
  • He asked for money and I gave him some.他要钱，我给了他一些。
  • I gave you a map so you wouldn't get lost. 我给你一张地图，这样你就不会迷路了。
0 given tsNzSl     
adj.赠予的，沉溺的，特定的，假设的；vbl.give的过去分词
参考例句：
  • This was given me as a birthday gift.这是给我的生日礼物。
  • He was given every chance to try the job.他得到一切可能的机会去试做这件事。
0 heating KrLz0U     
n.加热，供暖，暖气装置；adj.加热的，供暖的
参考例句：
  • They will install a heating and lighting system in our house.他们将在我们家装上供热供电系统。
  • If the pressure is too low,the heating system will act up.如果压力太低，供暖系统就会出毛病。
0 hotel RcuxE     
n.旅馆；宾馆；饭店
参考例句：
  • He got work in a hotel as a waiter.他在一家旅馆找到了当服务生的工作。
  • The hotel has a large dining room.这家宾馆有一个大的餐厅。
0 made hAgx2     
v.make的过去式和过去分词
参考例句：
  • They were not made in china.它们不是中国制造的。
  • The monkey made a long arm for the peach.猴子伸臂去摘桃子。
0 missing 3nTzx7     
adj.遗失的，缺少的，失踪的
参考例句：
  • Check the tools and see if anything is missing.检点一下工具，看有无丢失。
  • All the others are here;he's the only one missing.别人都来了，就短他一个。
0 money zwEyI     
n.钱，财产，货币
参考例句：
  • We need some more money.我们还需要些钱。
  • His money comes mainly from business.他的钱财主要来自经商。
0 problem hQaxH     
n.问题；难题
参考例句：
  • The problem is ongoing.这个问题尚未解决。
  • This problem is too hard for me to solve.这个问题太难，我解决不了。
0 send Vzewl     
vt.送给，传，寄，派遣；发射；使陷于；vi.寄信；派人；播送
参考例句：
  • I want to send a package.我要寄个包裹。
  • Do you prefer to send emails?你喜欢发送电子邮件吗？
0 slight fxcw3     
n.轻蔑，怠慢；adj.轻微的，纤细的，脆弱的，苗条的；vt.轻视，忽略，怠慢
参考例句：
  • The difference is so slight,that I can hardly see it.差别很小，我几乎看不出来。
  • His illness started with a slight cough.他的病是从轻微咳嗽开始的。
0 someone Cwvw3     
pron.某人，有人
参考例句：
  • I can hear someone knocking.我听到有人敲门。
  • Someone wants to see her.有人找她。
0 something rwmw2     
pron.某事，某物；被视为有意义的事物
参考例句：
  • Something is wrong with the machine.那机器有点问题。
  • She seems worried about something.她似乎为某事担心。
0 wrong ufQwG     
adj.错误的，有毛病的
参考例句：
  • What's wrong with your ears?你的耳朵有什么问题？
  • She married the wrong person.她嫁错了人。