英语角-圆桌会议 RoundTable0420 - 微笑服务有多难？

搜索关注在线英语听力室公众号：tingroom，领取免费英语资料大礼包。

According to the State Council, China's cabinet, the Action Plan for Water Pollution Prevention and Control aims to reduce pollutants², improve drinking water and promote water conservation.

Is there a water crisis?

Topic2 Top Universities Open Doors for Rural StudentsStudents from low-income families in rural areas will be able to apply for places at some of China's top universities, such as Tsinghua and Peking University, as they release preferential recruitment policies for rural students.

Are such policies highly necessary?

Topic3 Driving license³ without driving schoolDriving schools have developed a notorious reputation of charging students exorbitant⁴ fees in China, as some have upped their fees to 10,000 Yuan in Beijing this year. But now, the good news is you might be able to circumvent⁵ this costly⁶ hurdle⁷ whilst getting your driving license.

According to the Ministry⁸ of Public Security, a pilot program of allowing future drivers to learn driving without going to driving schools is rolled out this year. It is part of 110 reform measures the Ministry is pushing forward this year.

Why the reform?

Topic4 HK third from bottom in "service with a smile" surveyHong Kong service staff are the third-least hospitable⁹ to their customers in a survey of 41 places around the world, according to data from the Smiling Report, an annual evaluation¹⁰ of how warmly shoppers are greeted around the world.

Does smile index reflect service attitude? What does it tell us?

分享到：