英语听力精选进阶版 15561

（单词翻译）

Low satisfaction for energy buyers

Mon, 20 Jan 14

A new low in customer satisfaction with gas and electricity suppliers has revealed¹ "the failings of a broken energy market", according to consumer group Which? China's economy, the world's second-largest, grows at its slowest pace in 14 years in 2013, latest figures show. And banks were fined a record ￡472m by regulators last year. We ask what the big financial firms are doing to clean up their act.