应急英语口语-在药房

（单词翻译）

IVY¹: Excuse me. I need to refill this prescription².
KAREN: It says on the bottle here that you can have two refills.
IVY: Yes, I need to refill it today.
KAREN: Alright.I'm sorry, Miss. According to our file, this prescription has already been refilled twice.
IVY: I was worried about that.I couldn't remember if I had it refilled twice yet or not.
KAREN: Well, it looks like you have.You will need to see your doctor to get a new prescription.
IVY: Listen. This is an emergency.I tried to call my doctor, but he is out of town. So I can't see him in time.I need this medicine. It is for skin condition. I've run out.Can you just refill it once more?
KAREN: I'm sorry, Miss. We can't do it. We must follow the prescription.And this prescription has run out.
IVY: But I need it. Please. Refill it for me just this once.I can go to the doctor around ten days from now. Then I'll have another prescription.
KAREN: Miss, I understand your problem.But it is against the law for us to sell certain medicines without a prescription.It's the law. I can't do anything about it.We never sell medicine unless we have a proper prescription. Never.
IVY: But I have a prescription. I just need more of it.
KAREN: A prescription must be valid³. It cannot be an expired prescription.I'm sorry, Miss. It's the law.You will have to find another doctor who will prescribe this for you.
IVY: Oh, it will be so expensive!I have a special medical plan, and I can only see one doctor.It will cost me a lot of money to see another doctor.
KAREN: Miss, I just can't help you on this.I'm a pharmacist, not a doctor. And there are other customers I need to help now.I know it is frustrating⁴ when this happens.But there is nothing I can do about it. I'm sorry.
IVY: This is ridiculous! In Taiwan, it is much easier to get medicine when I need it.
KAREN: Maybe that's true. I don't know.But I'm sure in Taiwan you have prescriptions⁵ too.
爱薇：抱歉，我要重新加满这瓶药。
凯伦：瓶子上写着你可以重新加满两次。
爱薇：是的，今天我需要重新加满。
凯伦：好的。小姐，抱歉，根据我们的记录，这个处方药已经加过两次了。
爱薇：我就是担心那点。我不记得是不是加过两次了。
凯伦：看起来是的。你要去看医生拿新的处方。
爱薇：你听我说，这是紧急状况。我找过医生，但是他出城了。所以无法及时看到他。我需要这个药，这是皮肤药，我用完了。你就帮我加满一次好吗？
凯伦：小姐，很抱歉，我不能这样做，我必须照着处方。而你已经用完这个处方药了。
爱薇：但是我还需要，拜托，帮我加满这次就好。大约十天后我会去看医生，然后再要一次处方。
凯伦：小姐，我了解你的问题。但是没有处方就卖药是违法的。这是规定，我帮不上忙。没有处方我们绝对不能卖药，绝对不行。
爱薇：但是我有处方啊，我只是还要一点。
凯伦：处方必须是有效的，不可以是过期的处方。小姐，抱歉，这是规定。你要再找别的医生开这个处方给你。
爱薇：那会很贵。我有特殊的医疗方案，只能看一位医生。看别的医生要花很多钱。
凯伦：小姐，我无法帮你这个忙。我是药剂师不是医生，现在我还有其它客人要忙。我知道这种事很令人失望。但是我不能做什么，我很抱歉。
爱薇：这真是荒谬！在台湾有需要时很容易拿到药的。
凯伦：可能是真的，我不知道。但是我确定在台湾也要有处方。