VOA 商务英语 lesson33

（单词翻译）

Dialog 1:
M: To improve customer service, I’ll hire more employees for peak hours.
F: You should also consider reorganizing the store（. (委婉提供建议)
M: How would that improve service?
F: now products are not conveniently arranged.( arrange shoes in a neat row)
M: such as?
F: for instance,stockings and socks(长短袜) should be next to shoes.
M: now they are on different floors.
F: it makes much more sense to have them in one area.
Q：what do Ms.Tale suggest he do?
A：reoganize the store.
Dialog 2:
M: Maybe I should add more service related personnel.
F: That’s a good idea, like a tailor to do alterations².(修改衣服)
M: free alteration¹ while you wait.(立等可取)
F: while customers continue to shop and spend money.
M:How about a cafe? A place to relax while shopping.
F: make the cafe exciting, make it a destination.
M: people will come to the cafe and stay at the shop.
F: that is it.and your new valet –parking(待客停车) service will take care of their cars while they are shopping.
Q:what do he want to add?
A: more service-related personnel.

Dialog 3:
Valued customer program(优待老主顾计划)
M:Once I attracted these customers, I’ve got to keep them.
F: that will be easy, offer a valued customer program.
M: and an elite³ class of customers(享受优待的顾客群)
F: they will get points everytime they buy something.
M: what a great way to build customer loyalty⁴.
F: once they ‘ve earned X amount of points, they will get special discount coupon⁵.
M: or free valet-parking service.
F: see, it’s easy to offer good customer service.
Q: what do he want to build?

A: customer loyalty.

Small talk:
--Are you sure we’ve made the right decision?
--we’ll see with time(日后便见分晓)/ I am sure/positive that We’ve made the right decision./I don’t know/I don’t think we made the right decision.