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商务口语天天说 怎样回复投诉

时间:2021-08-20 06:28:38

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(单词翻译)

第一句:Mr. Brown, my colleague Ms. Green deals with delivery. She has called you back.

布朗先生,我的同事格林女士负责发货。她已经给您回电话了。

A: Mr. Brown, my colleague Ms. Green deals with delivery. She has called you back.

布朗先生,我的同事格林女士负责发货。她已经给您回电话了。

B: Yes. She has explained to me.

是的。她向我做了解释。

A: I'm sorry about this.

很抱歉。

B: I hope you can take measures to solve the problem.

希望贵公司能够采取措施解决此事。

第二句:We're changed our procedures so it won't happen again.

我们已对操作程序做了改动,此类事情不会再发生了。

A: We're changed our procedures so it won't happen again.

我们已对操作程序做了改动,此类事情不会再发生了。

B: It caused a great amount of losses.

这给我们造成了很大的损失。

A: Yes, I know. Can we offer you some sorts of compensation?

是的,我知道。我们可以给您提供怎样的赔偿呢?

 

其他表达法:

We apologize for the mistake. It won't happen again.

我们对我方的失误表示道歉。此类事件不会再发生了。

We apologize for the mix-up. We've sorted things out now.

很抱歉造成了这种混乱。我们已经进行了整理。

不要尽谈些期待性的预测。

不可做人身攻击。

不可打断他人的发言。


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点击收听单词发音收听单词发音  

0     
参考例句:
0 again iKIy2     
adv.再一次;再,又
参考例句:
  • Pleased to meet you again.很高兴又见到你。
  • Let me check it again.让我再检查一下。
0 amount BLYyE     
n.数量,总额;v.总计,等于
参考例句:
  • What is the amount of this?这总共是多少?
  • You'll have any amount of time after your exam.考试过后,你们会有很多的时间。
0 apologize wMJyJ     
vi.道歉,谢罪;vt.道歉,谢罪,辩白
参考例句:
  • You must apologize to her for having kept her waiting.让她等了这么久,你应该为此向她表示歉意。
  • I must apologize for calling so late.我真是抱歉这么晚了才打电话给你。
0 brown kSQye     
adj.褐色的,棕色的;n.褐色,棕色;(姓)布朗
参考例句:
  • Brown is the color of chocolate.棕色是巧克力的颜色。
  • I like green and brown.我喜欢绿色的和棕色。
0 called 4f33252742282f871b0617168156fd55     
v.叫( call的过去式和过去分词 );通电话;认为;估计
参考例句:
  • She sensed something was amiss and called the police. 她觉得有点不对头,就叫了警察。
  • I called several times, but only got the answering machine. 我打了几次电话,但只有电话答录机答话。
0 caused caused     
人为的
参考例句:
  • Heavy snow has caused total chaos on the roads. 大雪导致道路上交通一片混乱。
  • The announcement of her retirement caused consternation among tennis fans. 她宣布挂拍告退的消息引起了网球迷的震惊。
0 changed changed     
[医]变化的,改变的
参考例句:
  • Names of people in the book were changed to preserve anonymity. 为了姓名保密,书中的人用的都是化名。
  • Rick hasn't changed. He looks exactly the same as he did at school. 里克一点儿没变,他和上学时一模一样。
0 colleague QO7zd     
n.同僚,同事
参考例句:
  • He is a colleague of mine.他是我的同事。
  • The professor paid a return visit to his American colleague.教授回访了他的美国同事。
0 compensation vXIy6     
n.补偿(或赔偿)的款物,补偿,赔偿
参考例句:
  • Workers who have been unfairly dismissed may claim compensation.被无理开除的工人可以要求补偿。
  • Equal compensation should be given to men and women for equal work.男女同工应同酬。
0 deals 6c996181cb66b09cf475386ff06ad9e2     
n.(一笔)交易( deal的名词复数 );许多;待遇;发牌v.[牌戏]分( deal的第三人称单数 );分配;经营;施予
参考例句:
  • Our agent in New York deals with all US sales. 我们在纽约的代理商经办在整个美国的销售。
  • An aide avowed that the President had known nothing of the deals. 一位助理声明,总统对这些交易一无所知。
0 delivery QxhxY     
n.交付;投递;分娩;解救者;演讲的风格
参考例句:
  • The strike caused a great delay in the delivery of the mail.这次罢工严重地延误了邮件的投递。
  • He was employed at the local grocery store as a delivery boy.他受雇于当地杂货店当送货员。
0 explained 0fb4bd76af1955ed3fdabe560f8b0ab0     
v.讲解,解释( explain的过去式和过去分词 );说明…的原因,辩解;说明,解释,辩解
参考例句:
  • It's the nth time I've explained it to you. 这件事我已经向你解释过无数遍了。
  • He explained that he had to leave at once. 他解释说他必须立即离开。 来自《简明英汉词典》
0 happen VeHxF     
vi.发生;碰巧,偶然;巧遇,偶然发现
参考例句:
  • What happened to you?发生了什么事吗?
  • When did the earthquake happen?地震什么时候发生的?
0 hope Kcwx9     
vt.希望,期望;vi.希望,期待;n.希望,期望
参考例句:
  • We hope you can come.我们希望你能来。
  • Hope you'll enjoy yourself there.愿您度过愉快的一天。
0 losses 5c9729e633bcd376b6d6d59addf378d0     
n.损失( loss的名词复数 );损耗;失败;降低
参考例句:
  • Rumours of job losses were later confirmed. 裁员的传言后来得到了证实。
  • The army was forced to retreat after suffering heavy losses. 部队因伤亡惨重被迫撤退。
0 measures ColzBJ     
n.程度;度量法;度量单位;度量器具;(一定的)量( measure的名词复数 );程度;措施v.量( measure的第三人称单数 );测量;衡量;量出
参考例句:
  • A number of measures were taken to alleviate the problem. 采取了一系列措施缓解这个问题。
  • The measures were decried as useless. 这些措施受到指责,说是不起作用。
0 mistake ADDxY     
n.错误,误会;v.犯错,误认
参考例句:
  • Don't make the same mistake again.不要再犯同样的错。
  • I made a mistake but you should give me a chance.我犯了一次错误,但你应该给我一次机会。
0 offer fI0xb     
n.出价,提议;vt.提供,出价;贡献,奉献;vi.提议;出现;求婚
参考例句:
  • She chose to accept his offer.她决定接受他的提议。
  • It was friendly of him to offer his help.他提供帮助真是太好了。
0 problem hQaxH     
n.问题;难题
参考例句:
  • The problem is ongoing.这个问题尚未解决。
  • This problem is too hard for me to solve.这个问题太难,我解决不了。
0 procedures c06924df8f6a6a11232e3ae804ce2bb3     
程序; 手续; 步骤; 常规; 程序( procedure的名词复数 ); 手续; [计算机]过程; (为解决一个特殊问题而专门设计的)文字程序
参考例句:
  • procedures that must be followed to ensure full compliance with the law 为确保严格遵守法律所必须遵行的程序
  • You need to become fully conversant with the company's procedures. 你得对公司的程序了如指掌。
0 solve Fwiw6     
v.解答(难题),解决;vt.解答,解决
参考例句:
  • I can solve the problem.我能解决这个问题。
  • This problem is too hard for me to solve.这个问题太难,我解决不了。
0 sorted 26decc94d83c358f67f11c3cbd99b126     
adj.分类的,分选的v.分类,整理( sort的过去式和过去分词 );挑选;[计算机](根据指令的模式)把…分类;把…归类(常与with, together连用)
参考例句:
  • We sorted the eggs as to size and colour. 我们按着大小和颜色挑选鸡蛋。 来自《简明英汉词典》
  • That school was sorted out in a matter of two months. 那所学校仅用了两个月的时间就整顿好了。 来自《简明英汉词典》
0 sorts 10f719982bf268408f9f7ad6c354d9b2     
n.分类( sort的名词复数 );品质;品级;群v.分类,整理( sort的第三人称单数 );挑选;[计算机](根据指令的模式)把…分类;把…归类(常与with, together连用)
参考例句:
  • The bank staff got up to all sorts of antics to raise money for charity. 银行职员使出各种可笑的花招为慈善事业筹款。
  • He was out of sorts physically, as well as disordered mentally. 他浑身不舒服,心绪也很乱。 来自《简明英汉词典》
0 things e64c3132023b29762b354a750b474c53     
n.(个人的)用品;需要的东西;生物;事实;物( thing的名词复数 )
参考例句:
  • Things ain't what they used to be. 现在情况不比从前了。
  • Things have been going badly . 事情进展得不顺利。

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