购物英语对话-Exchanging a DVD Player(3)

（单词翻译）

A: I want to exchange this DVD¹ player.
B: No problem. Do you have your receipt²?
A: That's one thing I never forget.
B: Now, what seems to be the problem?
A: This DVD player won't play DVDs.
B: Well, at least you kept your receipt. One moment, please.
A: I spent almost an hour trying to make it work.
B: If this one doesn't work, just bring it back.