最In导购口语 第199期:退换服务(3)

（单词翻译）

　　Conversation 3
A: Good morning, sir. Can I help you?
A：早上好，先生，我能帮什么忙吗？
B: Good morning. I bought this camera here a few months ago. It has ruined two tolls¹ of film already.
B：早上好，好几个月前我买的这个照相机，已经毁坏了我两个胶卷。
A: I'm so sorry to hear that.
A：很遗憾听到这个。
B: I hope you will be able to fix it or refund² my money.
B：希望给我修理一下或退钱。
A: Have you brought the sales slip?
A：您带着收货单了吗？
B: Yes, here it is.
B：带来了， 给。
A: Sorry, sir. Your warranty³ was good for six months. It expired two weeks ago.
A：对不起，您的保修单是半年的，已经过期两个星期了。
B: Two weeks ago? What difference does two weeks make? I'm sure it was defective⁴ when I bought it.
B：两个星期，这有什么关系？我敢肯定买的时候就有问题了。
A: Eh... That could be possible. But no one can tell.
A：嗯……那倒可能，但是谁能证明呢。
B: What shall I do?
B：那我该怎么办呢？
A: Well, you can leave it here for repairing, but there will be a charge.
A：嗯，您可以把它放在这儿修理一下，但要收费。
B: A Charge? How could that be?
B：收费？那怎么可能呢？
A: You know that your warranty has run out. There is nothing I can do.
A：您知道您的保修期已经过了，我也没办法。
B: Can you make an exception in my case this time?
B：您能把这件事作为特例处理吗？
A: I'm terribly sorry, sir. We can't set a precedent⁵. I hope you can understand.
A：先生，实在对不起。我们不能开这个先例，希望您能理解。